Overview

The Service Coordinator is responsible to dispatch technicians to the job and provide necessary information regarding the service request.

Status

Full Time, Non-Exempt

Duties and Responsibilities:

• Maintain quality customer relations by effective communication and interaction between customers, field technicians, and in-house operators.
• Schedule outside service technicians for customer service requests, emergency service, and routine inspections to ensure efficient and effective system maintenance.
• Ability to negotiate service call costs to an acceptable amount to meet budget.
• Enter and track service work orders, technician’s time to complete work, and follow-up on open work orders to ensure accurate account information is being processed.
• Inform appropriate departments of certain requests that are initiated by customer, but cannot be performed by the Service Department and make appropriate follow up comments in database.
• Responsible to accurately complete fire/RAVEN inspection paperwork in a timely fashion.
• Must meet or exceed the minimum performance standards.
• Perform special projects and all other duties as assigned.

Education and Experience:

• High school diploma
• One year of customer service experience, or equivalent.
• Must have a working knowledge of Microsoft applications or desire and ability to learn.
• Strong organizational skills and outstanding communication skills are a must to work in this fast paced and high-pressure environment.
• Ability to work within a team environment.

Work Requirements:

Position is considered sedentary and requires extended periods of telephone and PC exposure.