Role Overview
Monitors, responds to, and follows up regarding alarm activity and customer requests in an effective and professional manner.

Status: Full-Time, Non-exempt

Key Responsibilities

• Monitors, responds to, and dispatches on emergency signals.
• Provides outstanding customer service to incoming customer requests and inquiries.
• Ability to be proficient in the verification and dispatching of alarms to police/fire agencies.
• Ability to work within the defined company and Central Station policies.
• Maintain and meet minimum quality and production standards set for the position.
• Process basic data changes to customers’ accounts.
• Ability to multi-task in a dynamic fast paced environment.
• Ability to work independently as well as within a strong harmonious team.
• Excellent problem solving & communication skills.
• Excellent computer and phone skills.
• After 90 days of employment position is required to pass the CSAA level 1 certification to maintain employment.
• This position will be required to work weekend and holiday hours.
• All other duties as assigned.

Qualifications

• High school diploma
• One year of customer service or related experience, or equivalent experience
• Must have a working knowledge of Microsoft applications or desire and ability to learn
• Bilingual a Plus

Work Requirements:

• Position is considered sedentary and requires extended periods of PC exposure.

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