Universal Atlantic System

Headquartered in suburban Philadelphia, UAS is a national provider of integrated security services protecting over $15 billion in commercial assets for various clients, including equipment rental dealers, asset-intensive outdoor facilities, food service providers, convenience stores, and retailers. Since 1972, UAS has been a leading provider of physical security systems serving local, regional, multi-location, and national accounts throughout the US and Canada, helping them become safer, more secure, operationally superior, and more profitable.

Does this sound like you?
Are you a dynamic leader passionate about operational excellence and team development? Join us at Universal Atlantic Systems as a Central Station Manager and take the reins of a critical department where efficiency, accuracy, and leadership are key. If you're ready to impact in a fast-paced, high-tech environment, this opportunity is for you!

About the role:
As the Central Station Manager, you’ll oversee daily operations of our state-of-the-art Central Station, ensuring our team delivers top-tier performance and adheres to company standards. Your role will be vital in maintaining seamless operations, supporting shift supervisors, and fostering a culture of continuous improvement. Due to the nature of our 24/7/365 model, this position is expected to be available outside of regular business hours.

What you'll do:

• Provide management and oversight of the Central Station department.
• Responsible for supporting the shift supervisors to ensure accuracy and adherence to departmental and company policies and procedures.
• Assist in developing, implementing, and delivering departmental training programs to ensure direct reports receive departmental orientation and necessary on-the-job training.
• Assist shift supervisors in identifying training and development needs of direct reports.
• Monitor the performance of direct reports and provide regular coaching and counseling.
• Assist in preparing and delivering salary and performance reviews of direct reports.
• Partner with Human Resources to assist in the handling of all employment decisions.
• Assist in the interview and selection of qualified personnel. Recommend personnel actions.
• Ability to assist the Director of Technical Services in various special projects.
• All other duties as assigned.

Qualifications

• Minimum of 5-7 years of experience in a Central Station or similar high-pressure, 24/7 operations environment.
• Bachelor’s degree in Business Management, Security, or a related field preferred. Equivalent professional experience may be considered in lieu of education.
• Proven ability to manage and motivate teams, including shift supervisors and front-line employees, in a fast-paced, high-stakes environment.
• Experience in training development, coaching, and performance management.
• Demonstrated ability to handle personnel decisions, including hiring, promotions, and disciplinary actions.
• Excellent verbal and written communication skills for coordinating across departments and with senior leadership.
• Willingness to be available outside of regular business hours to support a 24/7/365 operation.
• Ability to adapt to changing needs and priorities in a dynamic, evolving environment.
• Experience ensuring adherence to company policies and regulatory requirements, maintaining operational standards, and driving continuous improvement.
• Strong interpersonal skills for team-building, conflict resolution, and fostering a collaborative culture.

Work Requirements:
The position is considered sedentary and requires extended periods of PC exposure. Due to the nature of our 24/7/365 model, this position is expected to be available outside of regular business hours.

EEOC Statement
UAS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.